What is your refund policy?

No refunds are available on purchases. Defective DVDs or Blu-rays may be returned for a replacement, but not a refund.

What is your return and refund policy for defective DVDs or Blu-rays?

If you receive a defective DVD or Blu-ray you have 30 days to return it to our NY address. If returning a defective DVD or Blu-ray, we will happily replace it with the same title; we cannot exchange a defective DVD or Blu-ray for a different title or a refund. If you wish to exchange the film, please send an email to info@filmmovement.com or call 1-866-YES-FILM to notify us of the defect. We will send a replacement film and a self-addressed stamped envelope for you to return the defective film to us. Please include a note with the returned film stating the nature of the defect.

What is your return policy for non-defective DVDs or Blu-rays?

We do not accept returns or exchanges for non-defective DVD or Blu-ray purchases.

If I buy a DVD or Blu-ray, when will it ship?

You should receive your purchase within 3-7 days after placing your order if you select the Standard shipping option. Two day and Overnight Delivery options are also available.

Do you offer 2 Day or Overnight shipping?

Yes, film catalog orders can be shipped via 2 Day FedEx or Overnight FedEx. Costs vary depending on the size of the order. Overnight and 2 Day shipping orders must be received before 12pm EST to be processed on the same day. Expedited shipping is not available with subscriptions.

How do I know when my order has shipped?

Upon shipment, you will receive a shipping confirmation email.

Can I order a DVD or Blu-ray for delivery outside the United States and its territories?

DVDs and Blu-rays are only available to those with shipping addresses within the U.S and U.S. territories such as Puerto Rico and the U.S., Virgin Islands, as well as U.S. overseas military addresses.

What are my payment options?

Film Movement accepts most major credit cards including Visa, MasterCard, American Express and Discover as well as Amazon Pay, Google Pay, Cash App Pay, Affirm, Klarna and via bank transfer.

Do you charge sales tax?

Film Movement is a New York company, so we must charge sales tax on New York State orders.

How do I reach customer service?

Email us at info@filmmovement.com or call us at 866/YES-FILM between the hours of 10:30am and 5:30pm EST. Monday - Friday. You should get a response within 24 - 48 hours. For security purposes, please do not email us credit card information.

When I contact customer service what information should I have?

Please have your user name (it is usually your email address), your password, and the first and last name of the account holder. If you do not have your password, click on the Forgot Your Password link on the Account Login page. If you do not have this information, call us at 866/YES-FILM and we will ask you a number of security questions to verify your identity.

Is the Film Movement site secure?

Yes. Film Movement works with an industry leader in security and authentication to make its site secure. To safeguard your credit card information, Film Movement uses SSL (Secure Socket Layers), the industry standard online ordering security system. SSL encrypts all ordering information so that no part of your order, including your name, address and credit card number, can be read in transit by an unauthorized third party. Please see the Protecting Your Information section of our Privacy Policy.

Is my personal information secure

Film Movement is committed to protecting your privacy. The information we collect about you is used exclusively to process orders and to provide a more personalized experience. We do not sell, trade, or rent your personal information to others. We will not ask for your authorization to share your account information. Your personal password is the only key to access your account.

What will you do with my email address?

Your email address is used to identify you as a purchaser and used to send you confirmation of your transaction. It is also used to send you confirmation of shipments as well as to send you our newsletter and other Film Movement special offers if you choose to receive them. FILM MOVEMENT UNDER NO CIRCUMSTANCES SHARES YOUR EMAIL ADDRESS WITH THIRD-PARTIES. See our privacy statement under Terms and Conditions for more information.

I am a retailer and I would like to purchase some of your releases to sell at my store. How do I set up an account?

Contact Demetri Makoulis directly at Film Movement at 212.941.7744 (Ext 210).

How can I stream your films?

We have launched a streaming service called Film Movement Plus, which allows subscribers to watch on any device, including IOS and Android mobile devices, Apple TV, Amazon Fire TV, Roku and Samsung Smart TV (Tizen). To learn more, and to start your free trial, visit: www.filmmovementplus.com.

Additionally, Prime Video Members can subscribe through Prime Video Channels as an add-on subscription. For more information, visit: www.amazon.com/channels/filmmovementplus.

Can I stream films outside the United States?

Film Movement Plus can be accessed from within the United States and its territories, as well as in Canada.  Not all films are available in Canada, but a majority of the films on the service are available in both countries.

How will I be billed?

You will be billed monthly if you are a monthly subscriber.  You can also choose to pay up front for any subscription length from 2 months to one year.  Your credit card statement will reflect a charge from Film Movement Plus.

Do I need to sign up for Film Movement Plus to rent a film from your website? 

No. You do not need to sign up for a Film Movement Plus subscription, although most of our films available for rental are available for no additional charge to Film Movement Plus subscribers (usually indicated on the film page on this website).

How do I rent a film from your website? 

Click on the RENT NOW button on the film page. Rental price is $3.99 for a 3-day rental period. Films can also be Gifted as a rental for a 3-day period by clicking on GIFT THIS on the rental checkout page (a recipient email must be provided at the time of purchase).

How do I watch the film that I rented on my TV? 

For more information on how to watch the film you rented, please refer to the email that was sent to you after your ticket purchase. If this does not work for you, please reach out to us for support. 

https://www.filmmovementplus.com/contact/support 

How long is my rental active? 

Once you have rented a film, you will be able to watch it for 72 hours. You can watch the film as many times as you would like during this period. 

I have a billing issue, how do I get a refund? 

Please reach out to us at info@filmmovement.com and we will be able to assist you with your issue.  

For more information and help with troubleshooting your technical issue, please visit https://www.filmmovementplus.com/help